PURPOSE AND OBJECTIVES

SAP PE&A offers comprehensive services for every aspect of customers' software implementation, operations and upgrades, including continuous improvement, quality management, problem resolution, and knowledge transfer. Support employees explain the key methodology of Solution Support and how SAP engages in a holistic way, by understanding the end to end customer solution landscape, core business processes system landscape and process automation.

The core strength of SAP PE&A is to always have a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan

In this role, you will be responsible for S/4HANA project safeguarding task, including

-             Fit-to-standard, Gap Validation and Design Review during Design Phase

-             Deliver the technical validation for the critical business processes with focus on data consistency, exception management, integration, performance optimization, etc.

-             Going live support and MEC/PEC support

-             Be able to handle critical issues and deliver root case analysis during project or operation phase

In this role you will also be responsible for customer S/4HANA move support, including planning and S/4HANA conversion project.

-             Be able to evaluate customer related S/4HANA simplifications and innovations with regards to benefit and complexity, identify pre-projects, and support to define to-be landscape

-             Be able to analyze and recommend customer's S/4HANA transition scenarios (high-level roadmap

-             Deliver S/4HANA conversion project as senior resource, in charge of handling SI results, dealing with data consistency and post activities after tech conversion

-             Support customer application optimization requirements

EXPECTATIONS AND TASKS

• Expertise in S/4HANA solution (e.g. Retail/SD, PP/PS/PPM/PPDS, MM/EWM, TM, etc. )
• Delivers onsite and remote services, including delivering onsite and remote services for MaxAttention, Safeguarding and Mission Critical Support (Escalations & Task forces, MCS Back office) including optimization, assessment, technical integration and validation, and carries out empowering trainings and workshops.
• You will be responsible for S/4HANA move planning services, conversion POC, safeguarding services.
• Participate in S/4HANA move projects concentrating on Integration & performance topics and S/4HANA mandatory changes.
• Architecture Planning Support

EDUCATION AND QUALIFICATION /SKILLS AND COMPETENCIES

• Graduated with a Bachelor or Master degree in Computer Science, Engineering or related fields
• Knowledge of industry and S/4 HANA solution
• Knowledge of development in the area of ABAP and ABAP OO or Experienced in S/4HANA implementation projects is preferred
• Experience on performance analysis and data consistency analysis.
• Knowledge of other platforms and applications will be an added advantage.
• Strong problem analysis and solving skill.
• Self-motivated, open minded and ability to learn new areas and technologies quickly.
• A good team player with good presentation and time management skills.
• Exceptional verbal and written English communication skills with the ability to effectively communicate with a diverse group of customers, partners, and colleagues
• Willingness to travel to customer sites (up to 70%), and interested in customer support oriented work with a results-oriented approach.

WORK EXPERIENCE

• 5+ S/4HANA conversion or New Implementation experience (S/4HANA Cloud)
• Development experience in SAP S/4HANA Solution implementation project is preferred
• Played the role of development lead or application lead is highly preferred
• Experience in customer facing maintenance team