Summary:Customer Success organization is aiming to create an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance and experts from SAP to our customers after they have purchased an SAP solution. The objective of this function will be to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in the Digital customer segment through a consistent, efficient and scalable methodology across different SAP lines of business. The role of the Customer Success Partner (CSP) has been an effective method when engaging with the most important customers (top 5%) in a high touch manner. In order to scale, SAP needs to develop engagement models for all customer classifications (remaining 95%). To close this gap, the role of a DCSM has been established for all cloud lines of business. DCSM’s will use a low touch/virtual engagement approach to provide and excellent customer experience across a number of customers. The DCSM will be in several e-centers globally and have access to the latest digital tools. The Role:DCSMs will be working in a shared service environment covering accounts in the Digital Segment and interacting in a proactive (direct reach out) and reactive (inbound/web) way.  Customers can connect with one of many DCSMs via a shared email address, a work in process scheduling app or through the work in process ‘Customer Watch List’ as defined by internal stakeholders such as CSMs, support, product management, and/or consulting etc.Target New Customers on a frequent basis to offer virtual onboarding sessions and check-ins during the implementation and adoption processes. DCSMs will adapt a standard onboarding PPT to the specific customer and review live what was licensed, ensure successful login, and position themselves as a shared entity accessible in the future via generic email and/or app. Respond to risk scenarios - DCSMs will be a point of contact for defined customer risk scenarios helping to orchestrate appropriate communication channels for support but are not considered a replacement for standard SAP support and practices.  Sharing SAP Cloud solutions strategic direction and best practices by reacting to customer requests in either 1:1 or 1:n sharing sessions. Where relevant, experts will be brought in to address specific topics. Understand and Deploy the use of the Customer Lifecycle Methodology (CLM) to support customers across the onboarding and adoption phases to a successful renewal. Maintain customer interactions in Gain Sight with the hope that as Digital customers achieve desired results/success and move into a new customer category all touchpoints and learnings are well documents for smooth handover. Document processes, create templates, and organize all content and team activities for transparency, team collaboration and effective onboarding of new DCSMs as the role expands. Expanding responsibilities over time - Increase enablement, adoption and usage of solutions that drive value for the customer. Identify areas for improvement across the existing subscription as well as additional software to help solve problems Support/Drive successful renewals working with all existing support teams (Renewal Center) The DCSM needs to be a master at networking and coordinating resources across many teams within many functions to make sure we provide the most effective scalable processes.  The ability to influence teams reporting into the LOB but supporting the Virtual Engagement shared service will be key.   Requirements:<ul style="list-style-type:disc"><li>3+ years industry experience in SAP Cloud Solutions or Other Cloud Products</li><li>Experience working in one of the areas such as Sales / Pre-Sales / Post-Sales / Support</li><li>Commercial experience including experience developing and executing account management plans</li><li>Experience managing high volume customer engagements</li><li>Proven ability to work with virtual/social tools to engage with customers</li><li>Proven experience working with diverse sales, support and operations functional organizations – virtually/globally</li><li>Record of building strong customer relationships (internal and external)</li><li>Demonstrated ability to anticipate and solve problems</li><li>Demonstrated ability to manage multiple tasks across functions</li><li>Excellent listening, written and oral communication skills in English, Chinese and Korean is preferred.</li></ul><h1 style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">#GCCC2025</h1>

Digital Customer Success Manager - Generalist - T2/T3 Korean Speaker

T3 (Senior)​Accountability<ul style="list-style-type:disc" type="disc"><li>Responsible for delivery of outcome of assigned projects or areas of responsibility</li><li>Internally recognized senior on complex technical and business matters</li><li>Works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions</li><li>Collaborates in devising long-term concepts</li><li>May include team lead or supervisory responsibilities</li></ul>Complexity<ul style="list-style-type:disc" type="disc"><li>Contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)</li><li>Works independently on topics while setting priorities having sole responsibility</li><li>Provides regular project status and updates</li><li>Decisions/solutions can enhance essentially current and future design and strategy</li><li>Enhance complex systems &amp; processes</li></ul>Experience<ul style="list-style-type:disc" type="disc"><li>Advanced technical or business skills and special knowledge in one / several areas</li><li>Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li>Typically several years experience with increasing amount of responsibility</li></ul>Communication<ul style="list-style-type:disc" type="disc"><li>Builds and maintains partnerships with internal and external customers and partners</li><li>Contributes actively to build common ground for cooperation</li><li>Communicates clear and conveying processes &amp; policies in a way that others can understand, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers</li></ul>Key Responsibilities &amp; TasksThis role brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They lead solution requirements for the account team by identifying, qualifying, and demonstrating how SAP can provide the best solution to achieve their business outcomes. They engage memorably and deliver customer experiences with stories that differentiate with business outcomes. They support activities to ensure customers fully realize the value of SAP's solutions and are eager to renew. Account Team Engagement:<ul style="list-style-type:disc"><li>Engage with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.</li><li>Support new sales and adoption by providing solution-specific expertise and competitive differentiation.</li><li>Provide expertise to the account team and to the development of the account strategy.</li><li>Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs on deals and customer engagements.</li><li>Engage customers through impactful storytelling.</li><li>Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.</li><li>Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP's Global Digital Content Factory.</li></ul>Customer Lifecycle Engagement:<ul style="list-style-type:disc"><li>Effectively transition key details from the customer journey to on-boarding teams / partner / Field Services.</li><li>Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.</li><li>Provide expertise through the customers' successful deployments and realization of value, as required.</li><li>Build knowledge across the customer lifecycle.</li><li>Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.</li></ul>#GCCC2025

Solution Advisor Senior Specialist - Strategic Account Team - SZx2

<div id="tor__flistingLayout_readOnlyDiv"><div id="tor__flistingLayout_content">T3 (Senior)​Accountability<ul style="list-style-type:disc" type="disc"><li>Responsible for delivery of outcome of assigned projects or areas of responsibility</li><li>Internally recognized senior on complex technical and business matters</li><li>Works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions</li><li>Collaborates in devising long-term concepts</li><li>May include team lead or supervisory responsibilities</li></ul>Complexity<ul style="list-style-type:disc" type="disc"><li>Contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)</li><li>Works independently on topics while setting priorities having sole responsibility</li><li>Provides regular project status and updates</li><li>Decisions/solutions can enhance essentially current and future design and strategy</li><li>Enhance complex systems &amp; processes</li></ul>Experience<ul style="list-style-type:disc" type="disc"><li>Advanced technical or business skills and special knowledge in one / several areas</li><li>Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li>Typically several years experience with increasing amount of responsibility</li></ul>Communication <ul style="list-style-type:disc" type="disc"><li>Builds and maintains partnerships with internal and external customers and partners</li><li>Contributes actively to build common ground for cooperation</li><li>Communicates clear and conveying processes &amp; policies in a way that others can understand, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers</li></ul>Key Responsibilities &amp; TasksThis role brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They lead solution requirements for the account team by identifying, qualifying, and demonstrating how SAP can provide the best solution to achieve their business outcomes. They engage memorably and deliver customer experiences with stories that differentiate with business outcomes. They support activities to ensure customers fully realize the value of SAP's solutions and are eager to renew. Account Team Engagement:<ul style="list-style-type:disc"><li>Engage with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.</li><li>Support new sales and adoption by providing solution-specific expertise and competitive differentiation.</li><li>Provide expertise to the account team and to the development of the account strategy.</li><li>Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs on deals and customer engagements.</li><li>Engage customers through impactful storytelling.</li><li>Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.</li><li>Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP's Global Digital Content Factory.</li></ul>Customer Lifecycle Engagement:<ul style="list-style-type:disc"><li>Effectively transition key details from the customer journey to on-boarding teams / partner / Field Services.</li><li>Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.</li><li>Provide expertise through the customers' successful deployments and realization of value, as required.</li><li>Build knowledge across the customer lifecycle.</li><li>Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.</li></ul>#GCCC2025</div></div><table width="100%"><tbody><tr><td style="height:36.0px"> </td></tr></tbody></table>

Solution Advisor Senior Specialist - Strategic Account Team - SHx3

T3 (Senior)​Accountability<ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Responsible for delivery of outcome of assigned projects or areas of responsibility</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Internally recognized senior on complex technical and business matters</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Collaborates in devising long-term concepts</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">May include team lead or supervisory responsibilities</li></ul>Complexity <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Works independently on topics while setting priorities having sole responsibility</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Provides regular project status and updates</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Decisions/solutions can enhance essentially current and future design and strategy</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Enhance complex systems &amp; processes</li></ul>Experience <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Advanced technical or business skills and special knowledge in one / several areas</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Typically several years experience with increasing amount of responsibility</li></ul>Communication <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">builds and maintains partnerships with internal and external customers and partners</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Contributes actively to build common ground for cooperation</li><li style="color:black;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Communicates clear and conveying processes &amp; policies in a way that others can understand</li></ul>communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managersKey Responsibilities &amp; TasksThis role brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They lead solution requirements for the account team by identifying, qualifying, and demonstrating how SAP can provide the best solution to achieve their business outcomes. They engage memorably and deliver customer experiences with stories that differentiate with business outcomes. They support activities to ensure customers fully realize the value of SAP's solutions and are eager to renew. Account Team Engagement:<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Engage with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Support new sales and adoption by providing solution-specific expertise and competitive differentiation.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Provide expertise to the account team and to the development of the account strategy.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs on deals and customer engagements.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Engage customers through impactful storytelling.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP's Global Digital Content Factory.</li></ul> Customer Lifecycle Engagement: <ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Effectively transition key details from the customer journey to on-boarding teams / partner / Field Services.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Provide expertise through the customers' successful deployments and realization of value, as required.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Build knowledge across the customer lifecycle.</li><li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.</li></ul>#GCCC2025

Solution Advisor Senior Specialist - Strategic Account Team - BJx2

Job Title: Account Executive  What you'll do:The Account Executive (AE) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects:<ul style="margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Account &amp; Customer Relationship Management:<ul style="list-style-type:circle;margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment.</li></ul></li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Demand Generation, Pipeline, and Opportunity Management:<ul style="list-style-type:circle;margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Maintain pipeline management, ensuring a healthy and advancing sales funnel.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.</li></ul></li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Sales Excellence:<ul style="list-style-type:circle;margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Stay informed about SAP’s competition and position SAP solutions effectively against them.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Maintain accurate customer and pipeline information within CRM systems.</li></ul></li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leading a (Virtual) Account Team:<ul style="list-style-type:circle;margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Maximize the value derived from SAP’s extensive sales support ecosystem.</li></ul></li></ul> What you bring:<ul style="margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">10+ years of experience in sales of complex business software/IT solutions.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Proven success in business application software sales and leading team-selling environments.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Fluent in Business English and Mandarin, with proficiency in additional languages considered a plus.  </li></ul>Soft skills:<ul style="margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Exceptional communication, both verbal and non-verbal.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strategic thinking with a high degree of creativity and innovation.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strong executive presence and results-driven mindset.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Ability to work across multiple teams within a matrix organization.  </li></ul>Meet your team:<ul style="margin-top:0.0in;margin-bottom:0.0in"><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Join a highly motivated team with a deep understanding of SAP’s solution portfolio.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Engage in collaborative work with SAP leadership and industry teams to drive customer success.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Align with product/solution management teams to enhance your strategic engagements.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements.#GCCC2025  </li></ul>

Senior Account Executive - Service - SZ

JOB OVERVIEWOur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a medium portfolio of accounts in the lower segment. Digital CSP’s will use a low touch/virtual engagement approach in order to provide an excellent customer experience by using our Digital tools, driving both Customer Success and Sales activities. In this role, you will spend your days partnering with our Enterprise customers to provide strategic recommendations around maximizing the benefits of their subscription with Concur, and driving any Sales leads to closure.A DIGITAL CUSTOMER SUCCESS PARTNER WILL:<div><ul type="disc"><li>Complete proactive customer outreach at all stages of the customer lifecycle</li><li>Serve as a focal point for customers for their growth and expansion needs</li><li>Meet &amp; achieve account retention, pipeline building and revenue goals</li><li>Execute pricing strategies and sales contracts</li><li>Conduct Customer Business Reviews to drive adoption and expansion of services</li><li>Establish relationship with customers as trusted advisor, drive customer value realization</li><li>Maintain a clean book of business, ensure data integrity for the business</li><li>Be a client advocate and a voice of reason as you cross-collaborate across internal teams</li></ul></div><div>Skills &amp; Qualifications:</div><div><ul type="disc"><li>Account management and sales experience in managing and growing a portfolio of existing global companies </li></ul></div><ul type="disc"><li>Experience managing high volume Sales and Customer Success engagements with clients </li><li>Proven ability to work with virtual/social tools to engage with customers</li><li>Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships</li><li>Proven track record of exceeding retention and revenue targets</li><li>Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers</li><li>Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems</li><li>Strong business acumen and ability to drive a value based conversation</li><li>Anticipate, identify and meet your customers’ needs</li><li>Motivate and mobilize customers and cross functional partners through collaboration and clear communication</li><li>Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions</li><li>Thrive in a fast paced and evolving environment</li></ul>Position Requirements:<ul type="disc"><li>Experience in an Account Management and Sales role </li></ul><div><ul type="disc"><li>Proficient in written and spoken Cantonese and English</li></ul></div><div><ul type="disc"><li>Extensive experience in handling Hong Kong and Greater China customers</li></ul></div><ul type="disc"><li>Enterprise Software &amp; SaaS industry experience preferred</li><li>A strong team player, can work collaboratively across multiple teams</li><li>Strong written and verbal communication skills, including negotiating skills</li><li>Passionate with a can-do attitude</li><li>Strong problem-solving skills.  Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans</li></ul>#GCCC2025

Digital Customer Success Partner - Cantonese&English speaking

LOCATIONShanghai or Dalian, China About the Team: SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP ERP Value stack with a world class level of availability, security &amp; resilience on their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them to turn into cost-effective intelligent enterprises. The SAP Enterprise Cloud Services portfolio - comprising private managed cloud deployment options for RISE with SAP and full SAP ERP value-adding SAP Cloud Application Services - empowers customers to run a modern, intelligent ERP system in the cloud. We offer customers a scalable and adaptable operating model, resilient best in class technology, and assured IT governance to ensure production availability across the application and infrastructure landscape. With our functional and technical services customers have the same level of control in a cloud environment as they may know from on-premise. Layering additional SAP Cloud Applications Services packages, customers can focus on innovation for the future with a focus on flexibility and simplification. Within ECS, the Customer Escalation Team is responsible for Critical Incident and Customer Management, as well as the proactive safeguarding of the strategic ECS accounts globally. The ECS Customer Escalation Team will focus on end-to-end customer satisfaction and retention and act as an official input channel to Delivery teams for the prioritization of continuous improvement initiatives. What You'll Do: The ECS De-Escalation Officer will act as De-Escalation Architect for Critical Incidents in close collaboration with the Mission Control Center which is part of Customer Solution Support &amp; Innovation under PE board area with a 24x7 coverage. The goal is to bring the customer’s core business processes up and running again as soon as possible. The ECS De-Escalation Officer also act as Critical Customer Manager responsible for Critical Customer situations, including the definition of Top Issues and Action Plans, coordinating across different Lines of Business (LoB’s) and reporting back to senior management stakeholders. Last but not least the ECS De-Escalation Officer will support projects and initiatives around continuous improvement topics for end-to-end customer experience in the Enterprise Cloud Services and act as an official input channel to Delivery teams on the same. EXPECTATIONS AND TASKS<ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Owns critical incident/situation (escalation level 2 = incident escalation/production down) and creates the overall Action Plan with input of the Cloud Major Incident Manager (MIM), Manager on Duty (MoD) &amp; experts from various areas of Delivery teams and Customer Solution Support focusing on Japan ECS customers.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support Critical Customer Management to de-escalate the situation by tracking the defined top issue and action plan, coordinating the internal and external communication, with potential remote/onsite activities focusing on Japan ECS customers.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Understand the pain points of regional (top) customers and translating them into improvement initiatives across our ECS delivery organization. E.g. quality improvement in daily stand-up call focusing on Japan.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Collaborate with ECS team (CDM/TSM/PL/PC3 team,etc) to proactive review potential critical situation and support to create back to green plan.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support and executing strategic customer initiatives, by identifying and implementing pro-active safeguarding measures such as customer engagement reviews for our top accounts.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support other initiatives and service delivery on global level as well.</li></ul> What You Bring: Required skills<ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Business communication skill in Japanese with communication and presentation skills in English</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Business communication skill in Korean is a plus.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven track record in managing client / customer engagements either in Sales / Pre-Sales, Consulting, Hosting or Customer Solution Support Environment</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Accustomed to working in an international / global virtual matrix organization</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to work across Board Areas, LoB and organizational boundaries</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Well-developed analytical and structuring skills</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good technical understanding of IaaS offerings and architectural layers</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience in SAP either application or technical areas</li></ul> Preferred skills<ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good understanding of SAP’s ReInvent strategy of Winning in the Cloud and Moving our Installed Base to the cloud, Perspective on current Cloud Hosting trends and their impact on business strategies</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good understanding of SAP ECS and private Cloud Delivery.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good understanding or have experience with SAP Customer De-Escalation and SAP Mission Critical Support processes.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with senior executive’s communication including customer C-level stakeholders during escalating situations</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge of SAP supporting tools (minimum basic understanding)</li></ul> WORK EXPERIENCE3 – 7 years professional experience, out of which minimum 2 years in similar position #SAPECSCareers

ECS De-Escalation Specialist - Japanese, Dalian/Shanghai

T4PM (Manager) Team scope: 1+7<div id="jpDescriptionLevel1"><div>​Accountability</div><div><div><ul><li>Manages resources ,ensuring business critical &amp; innovative results</li><li>Builds action plans and makes operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the function or team</li><li>Accountable for annual goals established for team or department</li><li>Directs activities of a team or department of professionals and supports staff</li><li>Tracks single budget line</li></ul></div></div><div>Complexity</div><div><div><ul><li>Makes day to day decisions within or for a team or department</li><li>Works collaboratively with direct reports</li><li>Regularly applies expertise in day-to-day activities</li></ul></div></div><div>Experience </div><div><div><ul><li>Increasing managerial experience</li><li>Sound professional experience</li><li>Demonstrates all  management responsibilities: create the future; build a team; develop people; manage performance</li></ul></div></div><div>Communication </div><div><ul><li>Builds strategic partnerships with key decision makers in customer &amp; partner organization</li><li>Represents SAP to customers / partners</li><li>Encourages and develops team to cooperate and to freely express their opinions</li><li>Formulates clear objectives and strategies and work assignments</li><li>Communicates unpleasant messages in a timely and constructive manner to team</li><li>Listens openly and attentively to fully understand ideas and opinions within the tea</li></ul>This role manages the Solution Advisor team that brings expert level solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They manage all solution requirements for the account team, identifying, qualifying and demonstrating how SAP can provide the best solution to achieve their business outcomes. The Manager engages memorably and guides the delivery of customer experiences with stories that differentiate with business outcomes. They support the team’s activities to ensure customers fully realize the value of SAP's solutions and are eager to renew. Account Team Engagement<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure the team engages with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Support new sales and adoption via a team with deep solution-specific expertise and competitive differentiation knowledge.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Provide thought leadership to the Solution Advisors and account team on the development of the account strategy.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Guide direct team and account team in creation of overall theme and competitive differentiation (value wedges) and the execution of dry runs on strategic deals and customer engagements.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Engage customers through impactful storytelling.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Provide answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Encourage consistent messaging and the employ of digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP's Global Digital Content Factory.</li></ul> Customer Lifecycle Engagement:<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Guide the effective transition of key details from the customer journey to On-Boarding teams / partner / Field Services. </li></ul>Drive adoption by guiding the team sell the vision and impact of SAP's solutions post-selection.<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Provide expertise through customers' successful deployments and realization of value, and build the team’s knowledge in the same.</li><li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Encourage the team to expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business. </li></ul>Talent Engagement:<ul><li>Articulate a clear vision and priorities for the customer Solution Advisor team and support the success of direct reports, the account team and all employees in the team surrounding - including partners.</li><li>Ensure all contribute to the business goals of SAP and of the customer.</li><li>Ensure all are actively transferring knowledge to colleagues - particularly those early on their learning curve.</li><li>Provide feedback, coaching and development opportunities</li></ul>#GCCC2025</div></div>

Technical Director on Apps/Cloud/AI  - Strategic Account Team

PURPOSE AND OBJECTIVES About the team: SAP HANA Infrastructure TeamOur HANA Infrastructure Team oversees construction and operation of a stable productive environment for our fully automated development process. Backed by a datacenter full of high-end servers the team facilitates more than simply Continuous Integration. The team does state-of-the-art C++ development based on Open Source components like Linux, Git, Docker, Mesos, Kubernetes, CMake and Python that have proven to be a solid base for large scale development environments. Additionally, our Xi’an Infra team has solid innovation background, 10+ patents were successfully filed and granted, 5 papers were presented on the top global conferences in AI and Security areas. We have foreign experts who locates in Xi’an, and you’ll experience cross-country culture and working environment in daily work. Look forward to meeting with you! EXPECTATIONS AND TASKS As a Software Security engineer in the HANA Infrastructure Team you will be working with a group of exceptionally talented and motivated colleagues. Your tasks include:<ul><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Identification of security vulnerabilities in the HANA source code</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Run and automate the execution of security scans</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Build, extend, and integrate the tool stack for identification of security vulnerabilities</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Continuously improve the tool chain with aim of consistent and reliable results</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Security findings tracking with developer efficiency and code security status reporting</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Communicate the results to stakeholders</li></ul> <h3>EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES</h3>Required skills<ul><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Master’s degree in computer science or Bachelor’s degree with at least 2 years of working experience with proven track record in software development or quality assurance</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Very good programming knowledge in at least one language (preferably Python)</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Knowledge of C++</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience with Linux / Unix systems</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience with Security testing</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Knowledge of SQL</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Very good analytical skills, familiarity with root cause analysis, debugging and analyzing complex problems</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ability to work well in close teamwork across international locations</li><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Fluent English both spoken and written</li></ul> A plus will be experience with<ul><li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Security testing tools (Coverity, BDBA, Black Duck, GHAS)</li></ul>

Product Security Specialist - SAP HANA Infrastructure

About the SAP Internship Experience Program:The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers. Three reasons to intern at SAP<ol style="list-style-type:decimal"><li style="font-family:arial, helvetica, sans-serif">Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.</li><li style="font-family:arial, helvetica, sans-serif">Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.</li><li style="font-family:arial, helvetica, sans-serif">Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.</li></ol> About the Team:SAP HANA is our revolutionary in-memory columnar database technology that allows data to be analyzed faster than ever before. It opens a world of possibilities by letting people develop valuable insight and answer important questions using big data.Come join the SAP HANA tooling team and help us create world-class, web-based tools that our customers use to create, deploy and monitor their own groundbreaking applications using SAP HANA. We strive to expose powerful database features in an intuitive way so that customers can achieve their own goals quickly, efficiently and easily.Our passion is creating a world class user experience. Our strength comes from both the energy and creativity of our young developers and from the skill and knowledge of our more experienced colleagues. We organize ourselves using Agile principles and use state of the art development tools including JavaScript, Node.js, jQuery and SAP UI5 What you'll do:<ul><li style="font-family:arial, helvetica, sans-serif">Design user experiences starting from low-fidelity prototypes</li><li style="font-family:arial, helvetica, sans-serif">Implement, revise and polish your designs to produce a shipping product</li><li style="font-family:arial, helvetica, sans-serif">Focus on Software quality, performance and scalability</li><li style="font-family:arial, helvetica, sans-serif">Develop your skills in implementing browser-based user interfaces in JavaScript and/or writing server-side logic in JavaScript and Java</li><li style="font-family:arial, helvetica, sans-serif">Build a strong foundation in relational database concepts</li><li style="font-family:arial, helvetica, sans-serif">Contribute innovative ideas to shape the product</li><li style="font-family:arial, helvetica, sans-serif">Collaborate with product managers, UX designers, and user assistance developers</li><li style="font-family:arial, helvetica, sans-serif">Work with a group of committed, driven and talented software developers and architects who are passionate about what they do</li></ul> Required skills &amp; Experience:We are looking for software developers with strong programming skills and passion for creating great user experience. Successful applicants will have a strong ability to learn, combined with the tenacity to solve problems independently and a strong focus on the details required to create first rate software.<ul><li style="font-family:arial, helvetica, sans-serif">Currently enrolled in university as full-time student</li><li style="font-family:arial, helvetica, sans-serif">Commitment of 3+ days per week for 6-months internship onsite</li><li style="font-family:arial, helvetica, sans-serif">Bachelor or above in computer science, software engineering, computer engineering, or a related discipline</li><li style="font-family:arial, helvetica, sans-serif">Experience in UI development using JavaScript</li><li style="font-family:arial, helvetica, sans-serif">Experience developing on Windows, Mac, and/or Linux</li><li style="font-family:arial, helvetica, sans-serif">Strong problem solving and communication skills</li><li style="font-family:arial, helvetica, sans-serif">Experience with Java, Node.js, JavaScript, jQuery, CSS, XML, HTML5, and/or full-stack development is a plus</li><li style="font-family:arial, helvetica, sans-serif">Significant hobby programming experience (including personal projects, hackathons and programming contests) would be appealing</li><li style="font-family:arial, helvetica, sans-serif">Strong academic performance is preferred</li><li>Proficiency in English as the daily communication will be done in English</li></ul> Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide! #SAPiXp#SAPiXpChina#ECTintern2025

SAP China iXp Intern - Developer Associate Intern for Web Application - Xi'an

PURPOSE AND OBJECTIVESWe are seeking a dedicated Health, Safety &amp; Wellbeing Specialist to lead our efforts in creating compliant, supportive, and resilient work environments across the region.As a key driver of health, safety, and wellbeing initiatives, you will serve as expert ensuring our operations adhere to local labor laws and global standards. Your strategic guidance and hands-on support will help embed a strong safety culture, support governance frameworks, and empower leaders to prioritize employee health at every level.Your expertise will make a tangible impact on our workplace culture, helping us create an environment where safety and employee wellness are prioritized and celebrated. EXPECTATIONS AND TASKS<ul><li>Design and deliver health, safety, and wellbeing programs aligned with the people and culture strategy and health and safety policies in China.</li><li>Define and execute on Health and Safety plan that ensure compliance local legal requirements in China.</li><li>Collaborate with stakeholders to prevent, early detect, manage and reintegrate cases of illness or disorder and minimize work-related productivity loss.</li><li>Support and provide guidance to business leaders on fulfilling their duty of care and ensure adherence to applicable laws and standards.</li><li>Keep updated on changes to health and safety laws in China and support teams across the region to stay compliant.</li><li>Support the creation of effective governance structures for health and safety standards across the region, to ensure our practices are compliant with local laws, providing guidance and oversight to ensure consistency and accountability.</li><li>Coordinate the development of health and safety roadmaps and action plans, ensuring they meet mandatory requirements and align with organizational goals.</li><li>Support the communication governance and rollout of health and safety initiatives across countries, including transparency on communication channels.</li><li>Advise country teams on global and regional health and safety programs.</li><li>Monitor health, safety, and wellbeing programs that promote a proactive safety culture, support employee wellness, and promote organizational resilience.</li><li>Work collaboratively with internal teams, management, and external partners to prevent issues, manage health risks, and ensure a safe and supportive workplace.</li></ul> YOUR PROFILE<ul><li>A qualified Health, Safety and Wellbeing  professional with proven experience in regional health, safety, and wellbeing management.</li><li>Well-versed in local labor laws, health and safety regulations, and regional compliance frameworks.</li><li>Skilled in developing governance models, strategic planning, and program management.</li><li>A passionate communicator capable of engaging stakeholders at all levels.</li><li>Experienced in investigating incidents, managing risks, and fostering a culture of safety and wellbeing.</li><li>Fluent in English and familiar with local contexts.</li><li>A proactive problem-solver with a collaborative mindset, committed to continuous improvement.</li></ul><h1 style="font-family:arial, helvetica, sans-serif">#GCCorpFunction</h1>

Sr. Health Services Specialist_BJ

Key Responsibilities &amp; Tasks：The Account Executive’s primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products. <ul><li>Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.</li></ul><ul><li>Annual Revenue - Achieve / exceed quota targets.</li><li>Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth.   Develop relationships in new and existing customers and leverage to drive strategy through organization.</li><li>Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise).  Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.</li><li>Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape.   Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.</li><li>Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.  Encourage all accounts to become SAP references.</li><li>Business Planning – Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points.   Utilize VE, benchmarking and ROI data to support the customer’s decision process.</li></ul>  <ul><li>Demand Generation, Pipeline and Opportunity Management</li></ul><ul><li>Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.</li><li>Pipeline partnerships – Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory. </li><li>Leverage SAP Solutions – Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)</li><li>Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.</li><li>Support all SAP promotions and events in the territory</li></ul> <ul><li>Sales Excellence</li></ul><ul><li>Sell value. </li><li>Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.</li><li>Orchestrate resources: deploy appropriate teams to execute winning sales.  Create OneSAP.</li><li>Utilize best practice sales models.</li><li>Understand SAP’s competition and effectively position solutions against them.</li><li>Maintain CRM system with accurate customer and pipeline information.</li></ul> <ul><li>Leading a (Virtual) Account Team</li></ul><ul><li>Demonstrates leadership skills in the orchestration of remote teams.</li><li>Ensure account teams and Partners are well versed in each account’s strategy and well positioned for all customer touch points and events.    Maximize the value of all sales support organizations.</li></ul> Experience &amp; Educational Requirements<ul><li>7+ years of experience in sales of complex business software / IT solutions</li><li>Proven track record in business application software sales.</li><li>Experience in lead role of a team-selling environment.</li><li>Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.</li><li>Business level English: Fluent</li></ul> #GCCC2025

Senior Account Executive - Corp SZ*3

Partner Ecosystem EngagementTechnical owner of adoption for partner-led implementations. Provides expert and supplementary services to partners at different phases of the partner and customer engagement lifecycle, ensuring the implementation follows our clean core methodology. Act as subject matter expert,contributing to maximizing customer lifetime value through our ecosystem. Core tasks may include:<ul><li>Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption</li><li>Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP</li><li>Translating SAP’s innovation into clear and compelling customer value</li><li>Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation especially new solutions like BTP, BDC and AI</li></ul>Ensuring partner readiness across all stages of customer lifecycle:<ul><li>Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling</li><li>Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity</li><li>Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption</li></ul><ul><li>Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction</li><li>Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance</li><li>Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions</li></ul>Career Level DescriptionT3 (Senior)​Accountability<ul><li>responsible for delivery of outcome of assigned projects or areas of responsibility</li><li>internally recognized senior on complex technical and business matters</li><li>works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions</li><li>collaborates in devising long-term concepts</li><li>may include team lead or supervisory responsibilities</li></ul>Complexity<ul><li>contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)</li><li>works independently on topics while setting priorities having sole responsibility</li><li>provides regular project status and updates</li><li>decisions/solutions can enhance essentially current and future design and strategy</li><li>enhance complex systems &amp; processes</li></ul>Experience<ul><li>advanced technical or business skills and special knowledge in one / several areas</li><li>individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li>typically several years experience with increasing amount of responsibility</li></ul>Communication<ul><li>builds and maintains partnerships with internal and external customers and partners</li><li>contributes actively to build common ground for cooperation</li><li>communicates clear and conveying processes &amp; policies in a way that others can understand</li><li>communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers</li></ul> Key Responsibilities &amp; TasksRole Purpose To act as a trusted advisor, ensuring seamless project delivery and value realization for Partners' customers. The role drives partner collaboration, fosters value through solution expertise, and ensures high-quality project delivery aligned with SAP's ecosystem and service standards.Key Responsibilitiesinclude but not limited to: <ul><li>Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization</li><li>Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.</li><li>Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.</li><li>Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.</li><li>Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues. #GCCC2025 </li></ul>

Partner Engagement Senior Specialist - PDM Shenzhen

What we offer  We help the world run better.    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!     The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.   Who You’ll become  Let’s help you decide - which program is right for you? Account Executive (AE) ResponsibilitiesThe Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.   Solution Advisor ResponsibilitiesA Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.  Customer Success Manager (CSM) Responsibilities:As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).   <div>What You Bring </div><div>Sales Program </div><div><ul style="list-style-type:disc"><li>2–3 years of professional experience in a quota-carrying sales environment in a technology company, OR in a role with significant exposure to business processes.  </li></ul></div><div><ul style="list-style-type:disc"><li>Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. </li></ul></div><div> </div><div>Solution Advisory </div><div><ul style="list-style-type:disc"><li>2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.  </li></ul></div><div><ul style="list-style-type:disc"><li>Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools. </li></ul></div><div> </div><div>CSM Program </div><div><ul style="list-style-type:disc"><li>2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. </li></ul></div><div><ul style="list-style-type:disc"><li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. </li></ul></div><div> </div><div>For All </div><div><ul style="list-style-type:disc"><li>A cooperative and productive approach to working relationships, internally and externally. </li></ul></div><div><ul style="list-style-type:disc"><li>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. </li></ul></div><div><ul style="list-style-type:disc"><li>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.  </li></ul></div><div><ul style="list-style-type:disc"><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. </li></ul></div><div><ul style="list-style-type:disc"><li>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.  </li></ul></div><div><ul style="list-style-type:disc"><li>Proficiency in English to engage with our global network. </li></ul></div>PLEASE, SUBMIT YOUR CV IN ENGLISH! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.  About SAP Academy for Customer Success     The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.       Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.       #SAPAcademyforCustomerSuccess   #SAPCSCareer SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

All programs - SAP Academy for Customer Success - Shenzhen (Hybrid)

SAP HANA Cloud Database is a global leader in high-performance mission-critical enterprise database systems and keeps growing as a core platform for enterprise data management and analytics. HANA Database Kernel Team is one of the core and privileged teams for SAP HANA Cloud Database development, covering a wide spectrum of technology components. It includes the core data integration features such as federation and replication, database migration service and cloud data export/import, workload management, client/server session management, metadata management, connectivity, elastic compute scaling, and even more. The team has contributed to the success of SAP HANA Cloud Database significantly with new innovations (holding more than 100 registered or filed patents) and feature delivery in quality.We are seeking a talented and highly motivated software developer to join our team. As a member of our team, you will have the chance to collaborate with a talented group of professionals and contribute to the development of innovative solutions. In this role, you will have the opportunity to work with cutting-edge technologies and play a crucial part in building a scalable and high-performing system that seamlessly integrates large-scale data into SAP HANA Cloud Database. Your primary focus will be on processing files stored in cloud object stores. If you are a passionate and ambitious software developer, join our team and be part of an exciting journey towards technological excellence.We are looking for a talented and motivated software developer to join our team. In this role, you will collaborate with a skilled group of professionals, contributing to the creation of innovative solutions. You will have the opportunity to work with cutting-edge technologies and play a vital role in developing a scalable, high-performance system. Your focus will be on integrating large-scale data into the SAP HANA Cloud Database, particularly through data virtualization, which allows for federated query execution across a variety of data sources, including both SAP and non-SAP systems. If you are a driven and passionate software developer seeking to be part of an exciting journey toward technological excellence, we invite you to apply and become an integral part of our team. Expectation and Tasks:As a senior developer, you will work within a cross-location team. Your anticipated responsibilities are as follows:· Contribute to technological innovation with HANA Cloud by developing new features· Ensure quality releases by writing unit tests and end-to-end integration tests for the developed items.· Collaborate with colleagues worldwide, including North America, Europe, and Asia regions· Conduct research on market-leading technologies to stay ahead in the industry· Contribute to the company’s Business AI strategy  Educations and Qualifications / Skills and CompetenciesAs we hire various types of contributors, we are open for talents who have solid background on computer engineering and who are passionate to learn, grow fast, work professionally, and pursue real problem-solving with teamwork. Basic Qualifications:· B.S./M.S. in Computer Science or related field and 5+ years of experience in industry· Proficiency in one or more programming languages (C++ is preferred)· Proficiency in spoken and written English· Responsibility, integrity, and teamwork· Creative thinking, willingness and ability to learn quickly new concepts and technologies· SAP How-We-Work principles: (1) Build bridges, not silos; (2) Embrace differences; (3) Keep the promise; (4) Stay curious; (5) Tell it like it is Preferred Qualifications (Plus Factors)· MS or Ph.D. degree in computer science or related fields· Knowledge of modern database systems including SQL, query processing, and federated query processing· Good understanding of cloud-native software design architecture and security· Experience in development and deployment in cloud environments· Experience in leading projects or teams #ICC25

Senior Developer for SAP HANA Cloud Database Federation

ROLE DESCRIPTION:The primary purpose of the Senior Solution Sales Executive is to achieve the overall revenue goal. To achieve this goal, the Senior Solution Sales Executive must create a complete territory business plan that generates at least 4x their quota in pipeline opportunity. The Senior Solution Sales Executive , Customer Experience solutions, is responsible for identifying and qualifying opportunities, developing, and driving strategy. The Senior Solution Sales Executive will develop an opportunity plan containing the value proposition for Customer Experience solutions to potential customers &amp; prospects in that territory. The Senior Solution Sales Executive is expected to be adept at creating and nurturing executive relationships on their own while positioning the SAP executive team.EXPECTATIONS AND TASKS:<ul type="disc"><li>Works with the Sales Manager and team to develop and execute programs to drive pipeline &amp; close deals</li><li>Works with the Regional VAT to educate target accounts on the solution set and conducts account planning for strategic deals</li><li>Works to uncover and run sales cycle-based opportunities as directed by the Regional Sales Lead</li><li>Worked with VAT team on sales campaigns</li><li>Leads efforts to establish, develop, and expand market share and revenue attainment within named accounts</li><li>Attained various sales objectives related to securing new business opportunities with named customers</li><li>Develops sales best practices, securing repeatable and expansive opportunities across named accounts</li><li>The primary focus is on expanding the portfolio through the acquisition of new logos</li></ul>WORK EXPERIENCE:<ul type="disc"><li>5+ years of experience selling Customer Experience solutions</li><li>Proven track record in target achievement</li></ul>EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:<ul type="disc"><li>Bachelor’s degree in related fields (Business / Engineering or Technology)</li><li>Communication skills</li><li>Teamwork &amp; Collaboration</li><li>Presentation skills</li><li>Sales Product Solution Knowledg</li></ul>#GCCC2025

Senior Solution Sales Executive -- CX

Job ProfileA Solution Advisor is a customer-facing role mapping product capabilities to requirements of prospects to support the selling of solutions and services. Serve as domain experts and spokesperson(s) for designated solution or product segment. Primarily responsible for pipeline growth, deal support, market development, development of content for solution- based training as well as references for additional market penetration. Key Responsibilities and Tasks These are some of the responsibilities you will have:Area 1: Business ContributionThey will work closely with sales teams to understand customer requirements and provide appropriate solutions that align with company offerings.Develop and maintain a deep understanding of the company's product and service offerings to ensure accurate and compelling presentations to prospects.Collaborate with other departments to streamline processes and ensure customer needs are met in a timely and efficient manner.Monitor and report on presales activities, ensuring that the team's efforts align with the broader business goals. Area 2: Lead the Digital Solution Advisor teamThey will provide clear guidance and mentorship to the Digital Solution Advisory team, setting clear objective s and performance expectations.Ensure that team members have the appropriate training and development opportunities to enhance their skills and performance.Coordinate with sales, marketing, and technical teams to align strategies and objectives.Manage the recruitment and selection of new team members, fostering a culture of excellence and continuous improvement Area 3: Inspire and Drive Constant Innovation:They will stay updated with the latest industry trends, technologies, and best practices to ensure the Digital Solution Advisory team is always ahead of the curve.Encourage and facilitate brainstorming sessions within the team to come up with innovative solutions for clients.Act as a conduit between the DSA team and product development, channelling feedback to ensure the continuous evolution of the company's offerings.Foster a culture of innovation, encouraging team members to think outside the box and challenge the status quo. Experience and Language Requirements <ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="text-align:left;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.5pt;font-family:DengXian">Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred</li><li style="text-align:left;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.5pt;font-family:DengXian">Proven track record of success in presales or a similar customer-facing role within the technology industry. This includes a minimum of 8-10 years of experience, with at least 2 years in a leadership or managerial capacity. Familiarity with our product suite and the broader industry landscape is essential. The candidate should demonstrate a deep understanding of crafting and delivering compelling product demonstrations, handling technical objections, and collaborating effectively with sales and technical teams. Additionally, experience in guiding teams through complex sales cycles, fostering innovation in presales methodologies, and driving continuous improvement initiatives is highly desired. Prior exposure to conducting workshops, webinars, and training sessions would be advantageous</li></ul> #GCCC2025

Solution Advisor Senior Specialist - Chengdu

T4PM (ManagerThis role will lead a team of 9 people based in Beijing. It will cover top accounts of LS industry. ​Accountability<ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">manages resources ,ensuring business critical &amp; innovative results</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">builds action plans and makes operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the function or team</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">accountable for annual goals established for team or department</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">directs activities of a team or department of professionals and supports staff</li><li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">tracks single budget line</li></ul>Complexity<ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">makes day to day decisions within or for a team or department</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">works collaboratively with direct reports</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">regularly applies expertise in day-to-day activities</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Experience</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">increasing managerial experience</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">sound professional experience</li><li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">demonstrates all management responsibilities: create the future; build a team; develop people; manage performance</li></ul>Communication<ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">builds strategic partnerships with key decision makers in customer &amp; partner organization</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">represents SAP to customers / partners</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">encourages and develops team to cooperate and to freely express their opinions</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">formulates clear objectives and strategies and work assignments</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">communicates unpleasant messages in a timely and constructive manner to team</li><li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">listens openly and attentively to fully understand ideas and opinions within the team</li></ul>Key Responsibilities &amp; TasksRole Purpose:To drive cloud revenue growth and customer success by building and executing customer-centric strategies that align with business goals and position SAP's cloud solutions to meet customer challenges. Key Responsibilitiesinclude but not limited to:<ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Build Customer Centric Strategy: Understand customer business goals and develop strategic plans; manage executive relationships; align SAP solutions portfolio to deliver value.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Drive Cloud Revenue Growth: Expand SAP solutions footprint aligned with customer goals; focus on renewals, retention, and expansion; manage pipeline; provide sales handover to implementation partners.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Guide Customers into the Future: Ensure successful cloud adoption and consumption; articulate the value of cloud migration; maximize customer lifetime value.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Collaborate Internally: Align SAP account team and partners with customer requirements; foster cross-functional collaboration.</li><li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain Customer Visibility: Regularly review and adjust strategies; ensure continuous positioning and delivery of value. #GCCC2025 </li></ul>

Sales Manager - Life Science

Key Areas of Responsibility and TasksWithin the Customer Renewals Center (CRC), our people and our culture are central to our success! Cloud Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the CRC is the place for you!The Cloud Renewal Executive plays a critical role in ensuring the timely and successful renewal of cloud subscription contracts. The role involves working closely with customers, internal teams and external stakeholders to support renewal processes, identify upsell opportunities and maintain high customer satisfaction. This position provides an excellent opportunity to develop expertise in cloud subscription management, customer engagement and sales operations. <ol style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Renewal Strategy and Management</li></ol><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Assist or Own the end-to-end management of cloud subscription renewals for assigned accounts.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Ensure timely communication with Customers about upcoming renewals and contract terms.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Accurately update and maintain customer renewal data in CRM systems.</li></ul><ol style="margin-bottom:0.0cm;margin-top:0.0px" start="2"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Contract &amp; Customer Management</li></ol><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Build and nurture positive relationships with assigned customers to understand their needs and concerns.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Act as the first point of contact for renewal-related inquiries.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Address customer questions regarding contract terms, pricing and products offerings.</li></ul><ol style="margin-bottom:0.0cm;margin-top:0.0px" start="3"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Collaboration</li></ol><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Work with Senior Renewal Executives, Sales, Customer Success team OR Virtual Account (VAT) teams to align on account strategies.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Partner with internal teams to resolve customer issues that may impact renewals.</li></ul><ol style="margin-bottom:0.0cm;margin-top:0.0px" start="4"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Upsell &amp; Cross-Sell Opportunities</li></ol><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Identify and drive upsell and cross-sell opportunities during the renewal process, collaborating with Sales and Customer Success teams.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Leverage insights from customer interactions to recommend additional products or services.</li></ul><ol style="margin-bottom:0.0cm;margin-top:0.0px" start="5"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Forecasting &amp; Reporting</li></ol><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Maintain accurate renewal forecasts and provide regular updates to leadership on renewal pipeline status.</li><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Track and report renewal KPIs, including retention/renewal rates, retention/renewal revenue and churn analysis.</li></ul><ol style="margin-bottom:0.0cm;margin-top:0.0px" start="6"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Process Optimization</li></ol><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:120%;margin:0.0cm 0.0cm 0.0cm 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Contribute ideas to improve the efficiency and effectiveness of the renewal process.</li><li style="line-height:120%;margin:0.0cm 0.0cm 8.0pt 48.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Support the implementation of best practices in renewal management.</li></ul> QualificationsExperience<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">3-5+ years of experience in customer service, account management, customer success, sales or renewal management.</li><li style="line-height:normal;margin:0.0cm 0.0cm 8.0pt 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Prior experience in the software or cloud industry is a plus but not mandatory.</li></ul>Education<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:normal;margin:0.0cm 0.0cm 8.0pt 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Bachelor’s Degree in Business Administration, Sales, Marketing or a related field.</li></ul>Skills and Competencies<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Strong communication and interpersonal skills.</li><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Basic understanding of subscription models and cloud technology.</li><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Highly organised with attention to details.</li><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Proficient in MS Office; familiarity with CRM tools (e.g. Harmony Quote, Gainsights etc.) is an advantage.</li><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">A customer-centric approach with a positive attitude.</li></ul><ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:normal;margin:0.0cm 0.0cm 8.0pt 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to work in a fast-paced, collaborative environment.</li></ul>Key Performance Indicators (KPIs)<ul style="margin-bottom:0.0cm;margin-top:0.0px"><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Churn rate</li><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Renewal Rate (%)</li><li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Upsell and cross-sell revenue generated</li><li style="line-height:normal;margin:0.0cm 0.0cm 8.0pt 8.1333px;font-size:11.0pt;font-family:Aptos, sans-serif">Accuracy of renewal forecast</li></ul>#GCCC2025

Customer Renewal Executive - English&Japanese speaking

Job Title: Account Executive  What you'll do:The Account Executive (AE) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects:<ul><li>Account &amp; Customer Relationship Management:<ul style="list-style-type:circle"><li>Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.</li><li>Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.</li><li>Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment.</li></ul></li><li>Demand Generation, Pipeline, and Opportunity Management:<ul style="list-style-type:circle"><li>Maintain pipeline management, ensuring a healthy and advancing sales funnel.</li><li>Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.</li><li>Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.</li></ul></li><li>Sales Excellence:<ul style="list-style-type:circle"><li>Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.</li><li>Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.</li><li>Stay informed about SAP’s competition and position SAP solutions effectively against them.</li><li>Maintain accurate customer and pipeline information within CRM systems.</li></ul></li><li>Leading a (Virtual) Account Team:<ul style="list-style-type:circle"><li>Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.</li><li>Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.</li><li>Maximize the value derived from SAP’s extensive sales support ecosystem.</li></ul></li></ul> What you bring:<ul><li>10+ years of experience in sales of complex business software/IT solutions.</li><li>Proven success in business application software sales and leading team-selling environments.</li><li>Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.</li><li>Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.</li><li>Fluent in Business English and Mandarin, with proficiency in additional languages considered a plus.   </li></ul>Soft skills:<ul><li>Exceptional communication, both verbal and non-verbal.</li><li>Strategic thinking with a high degree of creativity and innovation.</li><li>Strong executive presence and results-driven mindset.</li><li>Ability to work across multiple teams within a matrix organization.   </li></ul>Meet your team:<ul><li>Join a highly motivated team with a deep understanding of SAP’s solution portfolio.</li><li>Engage in collaborative work with SAP leadership and industry teams to drive customer success.</li><li>Align with product/solution management teams to enhance your strategic engagements.</li><li>Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements.</li></ul> #SAPCSCareers  #GCCC2025

Senior Account Executive - MFG

Solution Advisor – Ali &amp; AI team Responsible for AI and data related sales presentations and product demonstrations pre-sales and/or post-sales. Delivers, helps develop, and maintains customer scenario-based product demonstrations and materials to secure business and increase revenue and consumption/adoption. Understands business and industry; helps customers realize return on investment and drives knowledge into sales force. Accountability<ul><li>manages resources ,ensuring business critical &amp; innovative results – especially AI related</li><li>builds action plans and makes operational decisions on policies, tactics, resources critical to the function's business success to</li><li>ensure delivery against strategy of the function or team</li><li>accountable for annual goals established for team or department</li><li>directs activities of a team or department of professionals and supports staff</li><li>tracks single budget line</li></ul>Complexity<ul><li>makes day to day decisions within or for a team or department</li><li>works collaboratively with direct reports</li><li>regularly applies expertise in day-to-day activities</li></ul>Experience<ul><li>AI related experience, especially hands on experience with GenAI, Agentic AI, data harmonization projects.</li><li>increasing managerial experience</li><li>sound professional experience</li><li>demonstrates all management responsibilities: create the future; build a team; develop people; manage performance</li></ul>Communication<ul><li>builds strategic partnerships with key decision makers in customer &amp; partner organization</li><li>represents SAP to customers / partners</li><li>encourages and develops team to cooperate and to freely express their opinions</li><li>formulates clear objectives and strategies and work assignments, communicates unpleasant messages in a timely and constructive manner to team</li><li>listens openly and attentively to fully understand ideas and opinions within the team</li></ul> Key Responsibilities &amp; TasksRole PurposeTo drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates.Key Responsibilitiesinclude but not limited to:<ul><li>Engage customers early in the sales cycle, matching needs to SAP solutions, and advising account teams on opportunities based on success probabilities and strategic account positions</li><li>Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, utilizing standard messaging and digital assets throughout the customer journey</li><li>Collaborate with customers and partners to co-create an agreed-upon SAP vision, aligning messaging and gaining customer trust</li><li>Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value</li><li>Continuously explore and communicate the added value of SAP solutions to each account, supporting the process of value expansion and increased revenue. #GCCC2025</li></ul>

Solution Advisor Manager - Ali & AI team

Partner Ecosystem EngagementTechnical owner of adoption for partner-led implementations. Provides expert and supplementary services to partners at different phases of the partner and customer engagement lifecycle, ensuring the implementation follows our clean core methodology. Act as subject matter expert,contributing to maximizing customer lifetime value through our ecosystem. Core tasks may include:<ul><li>Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption</li><li>Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP</li><li>Translating SAP’s innovation into clear and compelling customer value</li><li>Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation especially new solutions like BTP, BDC and AI</li></ul>Ensuring partner readiness across all stages of customer lifecycle:<ul><li>Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling</li><li>Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity</li><li>Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption</li></ul><ul><li>Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction</li><li>Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance</li><li>Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions</li></ul>Career Level DescriptionT3 (Senior)​Accountability<ul><li>responsible for delivery of outcome of assigned projects or areas of responsibility</li><li>internally recognized senior on complex technical and business matters</li><li>works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions</li><li>collaborates in devising long-term concepts</li><li>may include team lead or supervisory responsibilities</li></ul>Complexity<ul><li>contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)</li><li>works independently on topics while setting priorities having sole responsibility</li><li>provides regular project status and updates</li><li>decisions/solutions can enhance essentially current and future design and strategy</li><li>enhance complex systems &amp; processes</li></ul>Experience<ul><li>advanced technical or business skills and special knowledge in one / several areas</li><li>individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li>typically several years experience with increasing amount of responsibility</li></ul>Communication<ul><li>builds and maintains partnerships with internal and external customers and partners</li><li>contributes actively to build common ground for cooperation</li><li>communicates clear and conveying processes &amp; policies in a way that others can understand</li><li>communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers</li></ul> Key Responsibilities &amp; TasksRole Purpose To act as a trusted advisor, ensuring seamless project delivery and value realization for Partners' customers. The role drives partner collaboration, fosters value through solution expertise, and ensures high-quality project delivery aligned with SAP's ecosystem and service standards.Key Responsibilitiesinclude but not limited to: <ul><li>Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization</li><li>Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.</li><li>Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.</li><li>Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.</li><li>Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues. #GCCC2025</li></ul>

Partner Engagement Senior Specialist - PDM BJ

Partner Ecosystem Engagement Technical owner of adoption for partner-led implementations. Provides expert and supplementary services to partners at different phases of the partner and customer engagement lifecycle, ensuring the implementation follows our clean core methodology. Act as subject matter expert,contributing to maximizing customer lifetime value through our ecosystem. Core tasks may include:<ul><li>Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption</li><li>Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP</li><li>Translating SAP’s innovation into clear and compelling customer value</li><li>Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation , especially new solutions like BTP, BDC and AI</li></ul>Ensuring partner readiness across all stages of customer lifecycle:<ul><li>Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling</li><li>Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity</li><li>Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption</li></ul><ul><li>Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction</li><li>Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance</li><li>Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions</li></ul>Career Level DescriptionT2 (Specialist)​Accountability<ul><li>responsible for delivery of outcome of assigned sub projects</li><li>works independently within given area of responsibility (within defined policies and processes)</li><li>contributes to milestones</li></ul>Complexity<ul><li>contributes and works on sub projects and activities with moderate level of complexity</li><li>work is independent &amp; collaborative in nature</li><li>provides regular updates to manager or project manager on project status</li><li>Decisions/solutions can essentially enhance existing systems &amp; processes</li></ul>Experience<ul><li>strong competence with various tools, procedures, programming languages used to accomplish the job</li></ul>Communication<ul><li>builds collaborative work relationships with similar functions across SAP</li><li>communicates clearly, in a way that others can understand within defined processes &amp; policies</li><li>communicates relevant messages in a timely manner and with constructive feedback to colleagues &amp; managers</li></ul>Key Responsibilities &amp; TasksRole PurposeTo act as a trusted advisor, ensuring seamless project delivery and value realization for Partners' customers. The role drives partner collaboration, fosters value through solution expertise, and ensures high-quality project delivery aligned with SAP's ecosystem and service standards. Key Responsibilitiesinclude but not limited to: <ul><li>Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization</li><li>Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.</li><li>Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.</li><li>Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.</li><li>Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues. #GCCC2025 </li></ul>

Partner Engagement Specialist - PDM BJ

Partner Ecosystem Engagement  Technical owner of adoption for partner-led implementations. Provides expert and supplementary services to partners at different phases of the partner and customer engagement lifecycle, ensuring the implementation follows our clean core methodology. Act as subject matter expert,contributing to maximizing customer lifetime value through our ecosystem. Core tasks may include:<ul><li>Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption</li><li>Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP</li><li>Translating SAP’s innovation into clear and compelling customer value</li><li>Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation , especially new solutions like BTP, BDC and AI</li></ul>Ensuring partner readiness across all stages of customer lifecycle:<ul><li>Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling</li><li>Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity</li><li>Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption</li></ul><ul><li>Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction</li><li>Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance</li><li>Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions</li></ul>Career Level DescriptionT2 (Specialist)​Accountability<ul><li>responsible for delivery of outcome of assigned sub projects</li><li>works independently within given area of responsibility (within defined policies and processes)</li><li>contributes to milestones</li></ul>Complexity<ul><li>contributes and works on sub projects and activities with moderate level of complexity</li><li>work is independent &amp; collaborative in nature</li><li>provides regular updates to manager or project manager on project status</li><li>Decisions/solutions can essentially enhance existing systems &amp; processes</li></ul>Experience<ul><li>strong competence with various tools, procedures, programming languages used to accomplish the job</li></ul>Communication<ul><li>builds collaborative work relationships with similar functions across SAP</li><li>communicates clearly, in a way that others can understand within defined processes &amp; policies</li><li>communicates relevant messages in a timely manner and with constructive feedback to colleagues &amp; managers</li></ul>Key Responsibilities &amp; TasksRole PurposeTo act as a trusted advisor, ensuring seamless project delivery and value realization for Partners' customers. The role drives partner collaboration, fosters value through solution expertise, and ensures high-quality project delivery aligned with SAP's ecosystem and service standards. Key Responsibilitiesinclude but not limited to: <ul><li>Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization</li><li>Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.</li><li>Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.</li><li>Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.</li><li>Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues #GCCC2025</li></ul>

Partner Engagement Specialist - PDM Shenzhen

Job Title: Account Executive  What you'll do:The Account Executive (AE) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects:·      Account &amp; Customer Relationship Management:o   Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.o   Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.o   Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment.·      Demand Generation, Pipeline, and Opportunity Management:o   Maintain pipeline management, ensuring a healthy and advancing sales funnel.o   Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.o   Utilize SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.·      Sales Excellence:o   Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.o   Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.o   Stay informed about SAP’s competition and position SAP solutions effectively against them.o   Maintain accurate customer and pipeline information within CRM systems.·      Leading a (Virtual) Account Team:o   Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.o   Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.o   Maximize the value derived from SAP’s extensive sales support ecosystem. What you bring:·      10+ years of experience in sales of complex business software/IT solutions.·      Proven success in business application software sales and leading team-selling environments.·      Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.·      Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.·      Fluent in Business English and Mandarin, with proficiency in additional languages considered a plus.  Soft skills:·      Exceptional communication, both verbal and non-verbal.·      Strategic thinking with a high degree of creativity and innovation.·      Strong executive presence and results-driven mindset.·      Ability to work across multiple teams within a matrix organization.  Meet your team:·      Join a highly motivated team with a deep understanding of SAP’s solution portfolio.·      Engage in collaborative work with SAP leadership and industry teams to drive customer success.·      Align with product/solution management teams to enhance your strategic engagements.·      Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements. #GCCC2025

Senior Account Executive - GZ Corp

Partner Ecosystem EngagementTechnical owner of adoption for partner-led implementations. Provides expert and supplementary services to partners at different phases of the partner and customer engagement lifecycle, ensuring the implementation follows our clean core methodology. Act as subject matter expert,contributing to maximizing customer lifetime value through our ecosystem.Core tasks may include:<ul><li>Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption</li><li>Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP</li><li>Translating SAP’s innovation into clear and compelling customer value</li><li>Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation, especially new solutions like BTP, BDC and AI</li><li>Ensuring partner readiness across all stages of customer lifecycle:<ul style="list-style-type:circle"><li>Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling</li><li>Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity</li><li>Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption</li></ul></li><li>Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction</li><li>Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance</li><li>Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions</li></ul> T4PM (Manager) Accountability<ul><li>manages resources ,ensuring business critical &amp; innovative results</li><li>builds action plans and makes operational decisions on policies, tactics, resources critical to the function's business success to</li><li>ensure delivery against strategy of the function or team accountable for annual goals established for team or department</li><li>directs activities of a team or department of professionals and supports staff</li><li>tracks single budget line</li></ul>Complexity<ul><li>makes day to day decisions within or for a team or department</li><li>works collaboratively with direct reports</li><li>regularly applies expertise in day-to-day activities</li></ul>Experience<ul><li>increasing managerial experience</li><li>sound professional experience</li><li>demonstrates all management responsibilities: create the future; build a team; develop people; manage performance</li></ul>Communication<ul><li>builds strategic partnerships with key decision makers in customer &amp; partner organization</li><li>represents SAP to customers / partners</li><li>encourages and develops team to cooperate and to freely express their opinions</li><li>formulates clear objectives and strategies and work assignments</li><li>communicates unpleasant messages in a timely and constructive manner to team</li><li>listens openly and attentively to fully understand ideas and opinions within the team</li></ul> Key Responsibilities &amp; TasksRole PurposeTo act as a trusted advisor, ensuring seamless project delivery and value realization for Partners' customers. The role drives partner collaboration, fosters value through solution expertise, and ensures high-quality project delivery aligned with SAP's ecosystem and service standards.Key Responsibilities include but not limited to:<ul><li>Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization</li><li>Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.</li><li>Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.</li><li>Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.</li><li>Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve is sues.</li></ul>#GCCC2025

Partner Engagement Manager - PDM team

Partner Engagement Senior Specialist - PDM SH

Partner Engagement Specialist - PDM SH

<div><table id="jobFamilyTable"><tbody><tr><td>Solution Advisor<div id="jpDescriptionFamily1">Responsible for AI and data related sales presentations and product demonstrations pre-sales and/or post-sales. Delivers, helps develop, and maintains customer scenario-based product demonstrations and materials to secure business and increase revenue and consumption/adoption. Understands business and industry; helps customers realize return on investment and drives knowledge into sales force.</div></td><td><div id="jpDescriptionFamily2"></div></td></tr></tbody></table></div><div><table id="careerLevelHeadingTable" style="width:1458.03px;height:22.3958px"><tbody><tr style="height:22.3958px"><td style="width:1458.03px;height:22.3958px"><div>Career Level Description</div></td></tr></tbody></table><hr><table id="careerLevelTable"><tbody><tr><td><div id="jpNameLevel1">T3 (Senior)</div><div id="jpDescriptionLevel1"><div><div>​Accountability</div><div><div><ul><li>responsible for delivery of outcome of assigned projects or areas of responsibility, ,ensuring business critical &amp; innovative results – especially AI related</li><li>internally recognized senior on complex technical and business matters</li><li>works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions</li><li>collaborates in devising long-term concepts</li><li>may include team lead or supervisory responsibilities</li></ul></div></div><div>Complexity</div><div><div><ul><li>contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)</li><li>works independently on topics while setting priorities having sole responsibility</li><li>provides regular project status and updates</li><li>decisions/solutions can enhance essentially current and future design and strategy</li><li>enhance complex systems &amp; processes</li></ul></div></div><div>Experience</div><div><div><ul><li>AI related experience, especially hands on experience with GenAI, Agentic AI, data harmonization projects.</li><li>advanced technical or business skills and special knowledge in one / several areas</li><li>individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</li><li>typically several years experience with increasing amount of responsibility</li></ul></div></div><div>Communication</div><div><div><ul><li>builds and maintains partnerships with internal and external customers and partners</li><li>contributes actively to build common ground for cooperation</li><li>communicates clear and conveying processes &amp; policies in a way that others can understand</li><li>communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers</li></ul></div></div></div></div></td><td><div id="jpNameLevel2"></div><div id="jpDescriptionLevel2"></div></td></tr></tbody></table></div><div id="keyResponsibilitiesAndTasksContent"><table id="jobTrackHeadingTable" style="width:1458.03px"><tbody><tr><td style="width:1458.03px"><div>Key Responsibilities &amp; Tasks</div></td></tr></tbody></table><hr><table id="jobTrackTable" style="width:100%;height:313.496px"><tbody><tr style="height:313.496px"><td style="width:99%;height:313.496px"><div id="jpDescriptionTrack1">Role Purpose To drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates. Key Responsibilities include but not limited to: Engage customers early in the sales cycle, matching needs to SAP solutions, and advising account teams on opportunities based on success probabilities and strategic account positionsDevelop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, utilizing standard messaging and digital assets throughout the customer journeyCollaborate with customers and partners to co-create an agreed-upon SAP vision, aligning messaging and gaining customer trustEnsure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer valueContinuously explore and communicate the added value of SAP solutions to each account, supporting the process of value expansion and increased revenue.</div><div> </div></td></tr></tbody></table>#GCCC2025</div>

Solution Advisor Senior Specialist - AI Incubation - SH*4

Solution Advisor Senior Specialist - AI Incubation - BJ*3

About the SAP Internship Experience Program:The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.Three reasons to intern at SAP<ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips. </li></ul> We are currently seeking a motivated and detail-oriented intern to join our team. This is an excellent opportunity for students majoring in computer-related fields to gain practical work experience in IP compliance and enhance their technical skills.​ Job Responsibilities​:<ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Assist in scanning and reviewing the compliance status of commercial third-party software used in the company’s products, ensuring adherence to relevant regulations and licensing requirements.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Collaborate in the development and maintenance of internal-developed tools using Python and Java, with a focus on supporting Intellectual Property compliance checks of commercial third-party software.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Manage the databases of commercial third-party software across different systems, e.g., GitHub.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Use Microsoft Office software (Word, Excel, PowerPoint, etc.) to handle daily documentation, data organization, and report preparation.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Collaborate with team members to solve technical problems and propose innovative ideas.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Participate in team meetings and training sessions, and complete assigned tasks on time.​</li></ul>Requirements​:<ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Currently pursuing a degree in computer science, software engineering, or other computer-related majors.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">University student that can work 3+ days a week for at least 6 months.</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Basic programming skills, with proficiency in Python and Java at a fundamental level.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Familiar with Microsoft Office suite and able to use it proficiently.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Have knowledge or understanding of the open-source field, with experience in using GitHub for code management, repository browsing, or simple contributions.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent English communication skills </li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Possess a proactive thinking attitude, strong sense of responsibility, and good teamwork spirit.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent communication skills and ability to learn new things quickly.​</li></ul>What We Offer​:<ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">A dynamic and friendly working environment with opportunities to learn from experienced professionals.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Practical training and hands-on experience in software development and Intellectual Property compliance.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Flexible working hours that accommodate your academic schedule.​</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">A valuable internship certificate upon successful completion of the internship.​</li></ul> Meet your team:SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get the chance to put your ideas into action with maximum impact. The Global Technology Legal Compliance (GTLC) team in Products &amp; Innovation (P&amp;I) department is responsible for SAP’s 3rd party intellectual property intake such as Open Source Software. The team audits SAP’s product source code for the occurrence of any 3rd party components and provides guidance to product development teams whether the identified components can be used in SAP’s products. You will have the opportunity to learn and explore the knowledge for commercial third-party components. We are looking for an exceptional candidate to join our team to assist with the code scan and analysis, especially making efforts in knowledge base area.  Follow @SAPiXp on Instaqram and don't miss anything about our experiences worldwide! #SAPiXp#SAPiXpChina#ECTintern2025

SAP China iXp Intern - Data Management Intern for GTLC Team - Shanghai

All programs - SAP Academy for Customer Success - Shanghai (Hybrid)

SummaryThe mission of Enterprise Cloud Services (ECS) Delivery organization is to fully utilize the value of SAP’s integrated portfolio, while managing cloud operations and customer support (including SAP and partner-led engagements). We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures. With a clear priority to drive the architecture and provision of a clean core, CS&amp;D enables customers to adopt SAP’s innovation tailored to their specific business processes and data.The RDE team will focus on de-escalation or escalation avoidance for ECS customers with the focus on “Go Green” plans. RDE team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de-escalation. What you'll doThe Senior SAP BASIS Engineer plays a pivotal role within the SAP ECS – Regional Delivery Expert, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced SAP technology professional expert for the regional delivery expert team who should have a proven track record in Administration in SAP ABAP and SAP products and Critical Situation Handling with a strong technical and process background Also having customer first mindset.As Regional Delivery Expert - you are responsible for:•    Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.•    Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify operations. •    Perform comprehensive performance assessments for the critical customer.•    Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issue before sign-off for production implementation using data-driven approach.•    Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, Technical operation and Customer to optimize system configurations and landscape stability•    Proactively Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels.•    Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies •    Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery  •    Streamline standard operating procedures by focusing on automation enhancements. •    Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.•    Run the hyper care support for the critical customers. What you'll bring•    8+ years of Technical Operations in ABAP/JAVA/HANA/DB2•    Hands-on experience in one of the areas like SAP System Administration, Basic System Performance Management, Lifecycle events (Upgrades / Updates/Migration), SAP Project Management, Support, Escalation Management•    Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE), SOLMAN.•    Experience in performance tuning and issue troubleshooting.•    Experience in system upgrades and migrations using standard tools.•    Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.•    Experience in Service Management like Service request, Incident Management•    Experience in Problem Management, Root cause analysis methodologies Education and Qualifications•    Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.•    Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.•    Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) #SAPECSCareers

Senior SAP BASIS Engineer

About the SAP Internship Experience Program:The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers. Three reasons to intern at SAP<ol style="list-style-type:decimal"><li>Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.</li><li>Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.</li><li>Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.</li></ol> What you'll do:This is a hands-on position with exciting global exposure to an array of topics like scan auditing, commercial software, web services, license compliance, security, software release cycles, and production processes. We expect you to be diligent yet curious to learn. You should be able to take initiative and have experience working well in a global team environment.<ul style="list-style-type:disc"><li>Investigate the latest developments in the field of AI and share findings with the team</li><li>Evaluate emerging AI tools and technologies to support team decision-making</li><li>Assist in writing scripts and integrating AI to support the team</li><li>Collaborate with colleagues both internally and externally to get tasks done</li></ul> What you bring:We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.<ul style="list-style-type:disc"><li>Currently enrolled in an undergraduate or master’s degree program, majoring in Computer Science, Artificial Intelligence, or a related field</li><li>Knowledge of AI development methodologies and software lifecycle</li><li>Experience in AI development, with proficiency in a major programming language such as Python</li><li>Great interest in research tasks</li><li>Familiarity with AI tools and frameworks such as TensorFlow, Keras, LangChain, or PyTorch</li><li>Highly self-directing, self-disciplined, and self-motivated individual with positive work attitude striving for excellence</li><li>Fluent in English, with good verbal and written communication skills suitable for a global work environment</li><li>Can work for minimum 3 days a week for 6 months</li><li>Work experience not mandatory, on-the-job training will be provided</li></ul> Meet your team:SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get the chance to put your ideas into action with maximum impact. The Global Technology Legal Compliance (GTLC) team in Products &amp; Innovation (P&amp;I) department is responsible for SAP’s 3rd party intellectual property intake such as Open Source Software. The team audits SAP’s product source code for the occurrence of any 3rd party components (commercial and Open Source) and provides guidance to product development teams whether the identified components can be used in SAP’s products. You will have the opportunity to learn and explore the knowledge for commercial third-party components. We are looking for an exceptional candidate to join our team to assist with the code scan and analysis, especially making efforts in knowledge base area. Follow @SAPiXp on Instaqram and don't miss anything about our experiences worldwide! #SAPiXp#SAPiXpChina#ECTintern2025

SAP China iXp Intern - Global Technology Legal Compliance (GTLC) - Research Intern in AI - Shanghai

This role only base Cheng Du, no other cities What you’ll doAs Digital Enterprise Architect Consultant you are responsible for driving scalable enterprise transformation, enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You support customers to translate their strategy into architecture and support them on their cloud transformation journey by leveraging SAP’s reference-based services that allow an outside-in perspective. Furthermore, you can expect to:<ul style="list-style-type:disc" type="disc"><li>Be at the forefront of modernizing enterprise transformation by leveraging digital tools</li><li>Support organizations to continuously innovate and adopt state-of-the-art technologies</li><li>Drive the adoption of AI-driven automation and SAP RISE integrated toolchain and methodologies</li><li>Join a dynamic ecosystem focused on digital customer engagement</li><li>Work in an innovative and growth-oriented business area</li><li>Benefit from a culture that encourages collaboration, continuous learning and growth mindsets</li></ul> What you bring<ul style="list-style-type:disc" type="disc"><li>Knowledge of cloud technology (SaaS, DaaS, PaaS) in business environments</li><li>Knowledge of project management methods (certification is an advantage) and the ability to plan, coordinate, and monitor initiatives, and problem-solving skills</li><li>Strong presentation skills as well as clear and effective communication and the ability to build and maintain relationships with various stakeholders and understand their expectations, technical and business requirements</li><li>Understanding of enterprise architecture methods as well as integration architectures is a plus</li><li>SAP product knowledge as well as SAP RISE, SAP BTP and Clean Core strategies is a plus</li><li>Proficiency in English</li></ul>

FICO/MM/SD/PP Consultant-English

About the SAP Internship Experience Program:The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.  Three reasons to intern at SAP<ol><li>Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.</li><li>Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.</li><li>Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.</li></ol> About Premium Hub – Center of Expertise (CoE) SAP’s Premium Hub – Center of Expertise (CoE) is a global team of top-tier technical experts dedicated to empowering enterprises with innovative, cutting-edge solutions. We collaborate with leading organizations worldwide, solving complex business challenges, optimizing performance, and driving digital transformation. As part of this elite team, you will gain global exposure, work with industry-leading experts, and develop deep technical expertise while making a real impact on SAP’s global customers.  What You’ll DoAs a CoE Intern, you will:<ul><li>Assist in designing, implementing, and optimizing SAP solutions for global customers, leveraging cutting-edge technologies.</li><li>Work closely with senior consultants and customers to analyze technical challenges and propose innovative solutions.</li><li>Gain hands-on experience with SAP cloud technologies, AI, analytics, and business process automation.</li><li>Collaborate with international teams on real-world projects, learning how to support enterprise-level customers remotely.</li><li>Develop strong technical, problem-solving, and communication skills to prepare for a future career in SAP.</li><li>Expected start date and duration: Early July 2025 for minimum 6 months duration.</li></ul> Who We’re Looking ForWe are looking for passionate, ambitious students who want to make an impact on a global scale. Ideal candidates should have:<ul><li>Pursuing a degree in Computer Science, Software Engineering, Information Systems, or a related field.</li><li>Can work for 3+ days a week for at least 6 months or longer duration (Finishing your study no earlier than January 2026).</li><li>Strong problem-solving skills and an eagerness to learn new technologies.</li><li>Good understanding of programming languages (e.g., Java, Python, SQL) and cloud computing concepts.</li><li>Excellent communication and collaboration skills, with the ability to work in a team-oriented environment.</li><li>Proficiency in English as a working language, with the ability to communicate effectively in an international environment.</li><li>Interest in pursuing a full-time career at SAP after the internship.</li></ul> Why Join Us?<ul><li>Global Experience: Collaborate with customers and colleagues from different regions, gaining international exposure.</li><li>Cutting-Edge Technology: Get hands-on experience with SAP’s latest innovations in AI, cloud, and enterprise solutions.</li><li>Mentorship &amp; Growth: Learn from top SAP experts and accelerate your career development.</li><li>Future Career Path: Outstanding interns will be considered for full-time opportunities at SAP.</li></ul> Join SAP Premium Hub – Center of Expertise (CoE) and start your global career journey today! Follow @SAPiXp on Instaqram and don't miss anything about our experiences worldwide! #SAPiXp#SAPiXpChina#ECTintern2025

SAP China iXp Intern - Intern for Premium Hub, Center of Expertise (CoE) - Shanghai

Only base Cheng Du, no other cities   What you’ll doAs Digital Enterprise Architect Consultant you are responsible for driving scalable enterprise transformation, enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You support customers to translate their strategy into architecture and support them on their cloud transformation journey by leveraging SAP’s reference-based services that allow an outside-in perspective. Furthermore, you can expect to:<ul type="disc"><li>Be at the forefront of modernizing enterprise transformation by leveraging digital tools</li><li>Support organizations to continuously innovate and adopt state-of-the-art technologies</li><li>Drive the adoption of AI-driven automation and SAP RISE integrated toolchain and methodologies</li><li>Join a dynamic ecosystem focused on digital customer engagement</li><li>Work in an innovative and growth-oriented business area</li><li>Benefit from a culture that encourages collaboration, continuous learning and growth mindsets</li></ul> What you bring<ul type="disc"><li>Knowledge of cloud technology (SaaS, DaaS, PaaS) in business environments</li><li>Knowledge of project management methods (certification is an advantage) and the ability to plan, coordinate, and monitor initiatives, and problem-solving skills</li><li>Strong presentation skills as well as clear and effective communication and the ability to build and maintain relationships with various stakeholders and understand their expectations, technical and business requirements</li><li>Understanding of enterprise architecture methods as well as integration architectures is a plus</li><li>SAP product knowledge as well as SAP RISE, SAP BTP and Clean Core strategies is a plus</li><li>Proficiency in English</li></ul>

Digital Enterprise Architect Consultant

<table class="MsoTableGrid" style="border:none" border="1" cellspacing="0" cellpadding="0"><tbody><tr><td style="width:467.5pt;border:solid windowtext 1.0pt;background-color:#44546a;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top">GC Head of Market Development and Advisory</td></tr></tbody></table> The Head of Market Development, a key member of the Customer Success (CS) MU leadership team, will have general responsibility for focusing on the holistic health of out-quarter business. Works alongside the Regional Strategy and Transformation lead to ensure strategic programs and innovation initiatives are being implemented in GC in support of CS business goals, financial objectives, portfolio aspirations, and field/organizational growth requirements. Responsible for driving Quarter+1 / Quarter+2 preparedness and provides a connective voice across all demand generation engines, building a cohesive demand strategy and achieving desired pipeline goals across all solutions, segments, industries, and geographies.  <div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0.0in 0.0in 0.0in 0.0in"> </div><table class="MsoTableGrid" style="border:none" border="1" cellspacing="0" cellpadding="0"><tbody><tr><td style="width:467.5pt;border:solid windowtext 1.0pt;background-color:#44546a;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top">Responsibilities </td></tr></tbody></table> Strategic program and initiative implementation <ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Provide hands-on leadership and support in the implementation of Global, Regional and MU-specific programs and initiatives in GC.   Ex. Global NLAC program, Regional Digital Hub ramp up, GC Point of Presence cases.  Own and drive these initiatives within GC on behalf of the MD. </li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Link Global and Regional programs / initiatives between GC and key Regional stakeholders - including the Regional Strategy / Transformation resources and the Regional CBO.</li><li style="line-height:normal;margin:0.0in 0.0in 8.0pt 0.0px;font-size:11.0pt;font-family:arial, helvetica, sans-serif">In conjunction with Digital Hub leadership, mature the regional Digital Hub strategy; drive DH motions, modalities &amp; processes into GC</li></ul>      Key MU leadership <ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Act as a clear leader in GC and represent the MD when not available with customers, partners and internal stakeholders.</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Represent SAP externally at an executive level. Function as Executive Sponsor, where appropriate.</li></ul> Demand execution <ul style="margin-top:2.0pt;margin-bottom:2.0pt"><li style="margin:2.0pt 0.0in 2.0pt 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Be the single owner for high quality pipeline in CQ+1 and CQ+2, as well as overall 4RQ </li><li style="margin:2.0pt 0.0in 2.0pt 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Implement a programmatic approach to managing pipeline, supported by Demand Management and build depth of understanding across sources of demand generation to ensure appropriate build against pipeline diversity &amp; goals. </li></ul> <table class="MsoTableGrid" style="border:none" border="1" cellspacing="0" cellpadding="0"><tbody><tr><td style="width:467.5pt;border:solid windowtext 1.0pt;background-color:#44546a;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top">Experiences</td></tr></tbody></table> <ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Transformation: Track record of translating transformations and strategy into execution &amp; measurable business success (top line or bottom line)</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Business performance: track record engaging with customer-facing, sales, services, support or customer engagement organizations..</li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Demand: Experience driving results through a multi-faceted, out-quarter and multi-year demand landscape. </li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Customer Focus: Well- respected, proven leader with a strong focus on the Customer and Customer success</li></ul> <table class="MsoTableGrid" style="border:none" border="1" cellspacing="0" cellpadding="0"><tbody><tr><td style="width:467.5pt;border:solid windowtext 1.0pt;background-color:#44546a;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top">KPIs (not inclusive)</td></tr></tbody></table>Strong alignment to regular business KPIs to measure business success of transformation<ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Customer Success: Adoption, Consumption and Renewal goals. </li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:arial, helvetica, sans-serif">Execution Excellence: Pipeline growth / conversion. Solution diversity of pipeline growth / conversion. </li></ul> <table class="MsoTableGrid" style="border:none" border="1" cellspacing="0" cellpadding="0"><tbody><tr><td style="width:467.5pt;border:solid windowtext 1.0pt;background-color:#44546a;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> </td></tr></tbody></table> Language: Fluency in English and Mandarin Education: Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred

Head of Market Development & Advisory, GC

Purpose and Objectives: The Vocational Training Program is a unique opportunity to combine academic study with industry experience with SAP, the world’s leading business software provider. This program will kick start students’ careers by giving them an opportunity to put their academic studies to immediate use in industry. In tandem they will be able to bring real industry insight back to their academic pursuits and future career. As an intern you are part of global Vocational Training (VT) / Student Training and Rotation (STAR) program. We are located in 14 countries with approx. 1.300 students.  Education / Qualification, Skills &amp; Competencies:<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">We accept candidates with:</li><li style="vertical-align:middle;color:#1d2d3e">Master or bachelor degree in major of IT related like computer science or software engineering</li><li style="vertical-align:middle;color:#1d2d3e">Will be graduated in 2026（Is a Must）</li><li style="vertical-align:middle;color:#1d2d3e">Experience in one or more object-oriented programming language (e.g. JAVA, Python, UX,C++, or others…) and development skills</li><li style="vertical-align:middle;color:#1d2d3e">Business knowledge is a plus</li><li style="vertical-align:middle;color:#1d2d3e">Ability to work in teams</li><li style="vertical-align:middle;color:#1d2d3e">Willingness to learn</li><li style="vertical-align:middle;color:#1d2d3e">English communication skills</li><li style="vertical-align:middle;color:#1d2d3e">A clear understanding of how experience with SAP can kick start your career ambition </li></ul>  Perspectives:The Vocational Training Program at SAP China offers a range of possibilities that allows you to continuously broaden your knowledge and pave the way for a successful career. This wide-ranging program of studies offers students an opportunity to develop themselves personally and professionally. Upon completion of your studies, you can consider employment in almost any area of the company. Many graduates of the program find their ideal job in the areas of software development, service &amp; support or cloud operations.  What you can expect:<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">SAP Internship contract</li><li style="vertical-align:middle;color:#1d2d3e">Business, Technical &amp; soft-skill trainings</li><li style="vertical-align:middle;color:#1d2d3e">Additional 1:1 mentoring &amp; coaching</li><li style="vertical-align:middle;color:#1d2d3e">Gain experience in the area of software development, product support &amp; cloud operations</li><li style="vertical-align:middle;color:#1d2d3e">Exchange internship abroad</li><li style="vertical-align:middle;color:#1d2d3e">Opportunity to join SAP after graduation</li><li style="vertical-align:middle;color:#1d2d3e">Competitive trainee salary</li><li style="vertical-align:middle;color:#1d2d3e">Various other benefits </li></ul>  What is expected of you?<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">Learning different technologies of SAP</li><li style="vertical-align:middle;color:#1d2d3e">Participating in different projects in a rotational way</li><li style="vertical-align:middle;color:#1d2d3e">Working in international teams</li><li style="vertical-align:middle;color:#1d2d3e">Progressing &amp; performing well at the university</li><li style="vertical-align:middle;color:#1d2d3e">Excel academically &amp; professionally</li></ul>

Vocational Training Program Intern (Developer Role) - 2026 Graduates Chengdu (VT/STAR)

Perspectives:&nbsp;The Vocational Training Program at SAP China offers a range of possibilities that allows you to continuously broaden your knowledge and pave the way for a successful career. This wide-ranging program of studies offers students an opportunity to develop themselves personally and professionally. Upon completion of your studies, you can consider employment in almost any area of the company. Many graduates of the program find their ideal job in the areas of development, solution support, information technology &amp; service.&nbsp;&nbsp;What you can expect:&nbsp;<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">SAP Internship contract</li><li style="vertical-align:middle;color:#1d2d3e">Business, Technical &amp; soft-skill trainings</li><li style="vertical-align:middle;color:#1d2d3e">Additional 1:1 mentoring&nbsp;&amp; coaching</li><li style="vertical-align:middle;color:#1d2d3e">Gain experience in the area of development, solution support, information technology&nbsp;&amp; service</li><li style="vertical-align:middle;color:#1d2d3e">Exchange internship abroad</li><li style="vertical-align:middle;color:#1d2d3e">Opportunity to join SAP after graduation</li><li style="vertical-align:middle;color:#1d2d3e">Competitive trainee salary</li><li style="vertical-align:middle;color:#1d2d3e">Various other benefits&nbsp;</li></ul>&nbsp;&nbsp;What is expected of you:<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">Learning position oriented expertise &amp; business knowledge &amp; different technologies of SAP</li><li style="vertical-align:middle;color:#1d2d3e">Participating in different projects in a rotational way</li><li style="vertical-align:middle;color:#1d2d3e">Working in international teams</li><li style="vertical-align:middle;color:#1d2d3e">Progressing &amp; performing well at the university</li><li style="vertical-align:middle;color:#1d2d3e">Excel academically &amp; professionally</li></ul>&nbsp;&nbsp;Education/qualifications:&nbsp;We accept candidates with:&nbsp;<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">Science or Engineering background</li><li style="vertical-align:middle;color:#1d2d3e">Bachelor/Master degree in Computer Science, Software Engineering or a related discipline is required</li><li style="vertical-align:middle;color:#1d2d3e">Full time student: who will be graduated in 2026(Is a Must)</li><li style="vertical-align:middle;color:#1d2d3e">Good communication skills, excellent logical analysis skills</li><li style="vertical-align:middle;color:#1d2d3e">Fluent in English, Japanese&nbsp;are required for some positions</li></ul>&nbsp;Responsibilities&nbsp;(include but are not limited to)&nbsp;Solution Support Engineer:&nbsp;<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.</li><li style="vertical-align:middle;color:#1d2d3e">Analyze&nbsp;and resolve customer Incidents&nbsp;by means of knowledge databases&nbsp;(SAP Notes service, solve dentation) and verification of&nbsp;software&nbsp;customizing&nbsp;entries and hardware parameters.​</li><li style="vertical-align:middle;color:#1d2d3e">Report errors and identify possible resolution&nbsp;to development support​</li><li style="vertical-align:middle;color:#1d2d3e">Provide consulting&nbsp;for customers on procedural issues and queries​</li><li style="vertical-align:middle;color:#1d2d3e">Provide Mission Critical Support on weekend&nbsp;and evening shift as scheduled​</li><li style="vertical-align:middle;color:#1d2d3e">Share knowledge&nbsp;within a global team​</li><li style="vertical-align:middle;color:#1d2d3e">Create&nbsp;content for&nbsp;and maintain the technical knowledge databases​</li><li style="vertical-align:middle;color:#1d2d3e">Create check tools and&nbsp;workarounds&nbsp;for customers’ issues</li><li style="vertical-align:middle;color:#1d2d3e">Create&nbsp;supportability and analysis&nbsp;tools </li></ul>&nbsp;Development Consultant:&nbsp;<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">Quick learning of development programs and development process.​</li><li style="vertical-align:middle;color:#1d2d3e">Quick learning of&nbsp;function module of S/4 HANA and other SAP&nbsp;products.​</li><li style="vertical-align:middle;color:#1d2d3e">Quick learning of&nbsp;HANA platform.&nbsp;​</li><li style="vertical-align:middle;color:#1d2d3e">Perform&nbsp;ABAP WRICEF development work&nbsp;in the project.​</li><li style="vertical-align:middle;color:#1d2d3e">Perform coding , testing, documentation, go live&nbsp;maintenance activities.​</li><li style="vertical-align:middle;color:#1d2d3e">Handle end to end project delivery independently.​</li><li style="vertical-align:middle;color:#1d2d3e">Perform&nbsp;analysis of any new requirements/change requests&nbsp;to the&nbsp;solution from a techno-functional standpoint.​</li><li style="vertical-align:middle;color:#1d2d3e">Understand the function specifications and work for technical&nbsp;specifications.​</li><li style="vertical-align:middle;color:#1d2d3e">Curiosity and fast learning&nbsp;of new technical components and concepts.​</li><li style="vertical-align:middle;color:#1d2d3e">Strong verbal and written&nbsp;communication skills&nbsp;​</li><li style="vertical-align:middle;color:#1d2d3e">Ability to interact with teams in other geographical locations.</li><li style="vertical-align:middle;color:#1d2d3e">Work closely with other customer development team&nbsp;members. SAP&nbsp;development teams , external partners , customer teams to ensure&nbsp;successful project completion</li></ul>&nbsp;&nbsp;Technical Service Management:&nbsp;Within the Enterprise Cloud Services (ECS),&nbsp;you will be the main point of contact for SAP's private cloud customers. On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment:&nbsp;&nbsp;<ul type="disc"><li style="vertical-align:middle;color:#1d2d3e">Daily screening of customer tickets to be on top of their on-going activities</li><li style="vertical-align:middle;color:#1d2d3e">Safeguard the service request execution to make sure requested change is performed on time and according to customer request</li><li style="vertical-align:middle;color:#1d2d3e">Coordinate between different teams during incident processing to achieve faster resolution</li><li style="vertical-align:middle;color:#1d2d3e">Generate customer facing RCA document and meet the defined timeline</li><li style="vertical-align:middle;color:#1d2d3e">Work together with the customer to get top issues/action items implemented timely</li><li style="vertical-align:middle;color:#1d2d3e">Regular review of EWA report and provide recommendation to the customer on the red/yellow rated items</li><li style="vertical-align:middle;color:#1d2d3e">Support with customer's service plan</li><li style="vertical-align:middle;color:#1d2d3e">Carry out regular capacity review</li><li style="vertical-align:middle;color:#1d2d3e">Answer customer's questions regarding ECS design, SR related topic and etc.</li><li style="vertical-align:middle;color:#1d2d3e">Support sales to delivery meeting for system build</li></ul>

Vocational Training Program Intern - 2026 Graduates Dalian (VT/STAR)

About SAP SuccessFactors At SAP SuccessFactors we have started as Human Revolution.  Using the latest technology, we are unlocking human potential and transforming our customer’s workforces in ways they never imagined.  We are digitally transforming their businesses into the next generation of intelligent enterprises.  Because people are at the heart of every business transformation and people are the heart of our business.  The SAP SuccessFactors product suite spans core human resources and payroll, analytics-based hiring and customized onboarding, continuous performance management, intelligent succession and more.  We operate the largest HCM Cloud in the world, supporting over 120 million users with over a billion transactions for customers across 26 industries in over 90 countries.  Our co-located agile teams have end-to-end ownership of product, design, development, release, user assistance, and cloud operations capabilities.  We are looking for the best talent to join our team and deliver continuous innovations in the cloud, while bringing purpose to their lives and more meaning to their work.  Join us today and become a part of the Human Revolution. About SuccessFactors Joule Team Joule in SuccessFactors is the New Generative AI Assistant built-upon embedded ONE SAP AI copilot, part of SAP's cloud enterprise portfolio. We are the team building AI Skills/Capabilities to help people get work done smarter &amp; faster and drive better business outcomes in a secure, compliant way in Human Experience Management (HXM) domain. The product rolled out to market in Nov 2024, in the progress to booster customer adoption and deliver more attractive skills. We are looking for you to join and experience the journey.  As an AI Application Engineer, you will be responsible for designing and building AI applications, utilizing machine learning and deep learning techniques. Collaborate with various teams to understand business goals and translate them into technical requirements. Develop prompts for data analysis and model training, ensuring high accuracy and performance. Optimize existing AI models and applications for better efficiency. Troubleshoot and fix any technical glitches that occur during development or deployment. Keep up with the latest trends in AI to contribute innovative ideas to projects.  What We Offer At SAP, a global powerhouse in enterprise software, you'll join a vibrant and innovative team. We're on an AI - first journey, integrating AI into every aspect of product development. Right now, our team is engaged in diverse cutting - edge projects. Our chatbot, already serving a vast international user base across industries, efficiently handles complex customer inquiries. You'll also get to contribute to exciting initiatives, especially in AI agents. It's a collaborative space where knowledge sharing thrives, offering endless opportunities for your growth in enterprise AI development. Come be a part of our dynamic team and shape the future of AI applications!   Duties and Responsibilities:<ul><li>Experience in the full lifecycle development of AI applications, from conceptualization to deployment, leveraging hands-on experience to ensure seamless functionality and high performance, such as data ingestion, model training, and application integration.</li><li>Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.</li><li>Apply in-depth knowledge of prevalent large language models like GPT and Llama, as well as other relevant AI technologies, in the development process. This involves exploring their capabilities, limitations, and potential applications to create innovative and competitive AI applications.</li><li>Conduct comprehensive testing and meticulous optimization of AI applications, includes performance testing, accuracy validation, and addressing any identified issues or bottlenecks to enhance the overall quality and efficiency of the applications.</li><li>Manage data pipeline for AI model training, including data collection, cleaning, preprocessing, and ensuring data quality and integrity to support accurate and reliable model training.</li><li> Integrate AI features into existing systems and architectures. </li><li>Stay updated on the latest industry trends, emerging technologies, and best practices in AI. </li><li>Provide ongoing support and maintenance for deployed AI applications. This involves monitoring performance, addressing user feedback, and making necessary updates or adjustments to ensure the applications continue to function optimally.</li></ul> Required Skills &amp; Experience:<ul><li>Bachelor's degree or above in a relevant field.</li><li>At least 5 years of work experience in AI-related fields.</li><li>Proven AI product development experience.</li><li>Proficiency in writing prompts.</li><li>Understanding of large language model principles.</li><li>Strong programming skills.</li><li>Problem-solving ability.</li><li>Familiarity with data processing and analysis.</li><li>Familiarity with cloud computing platforms like AWS, Azure.</li><li>Eagerness to learn new AI technologies and strong learning ability.</li><li>Good teamwork and communication skills.</li><li>Excellent English communication skills.</li><li>Experience in Agentic AI is a plus.</li></ul> #SAPSuccessFactorsCareers

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