About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

SAP Product Support makes sure that the core business processes of our customers run efficiently. We help our customers to reduce the total cost of ownership and maximize the return of their SAP cloud solution. A Cloud Support Engineer enables customers to implement and operate their SAP cloud solution efficiently by doing root-cause-analysis of product related issues and solving incoming customer problems.

As an intern, you will be supporting the Cloud Support Engineers as needed, focusing on SuccessFactors product, to eventually achieve excellent customer satisfaction and maximize SAP’s value at the customer. As such, you will need to have an open mind, be very flexible and drive ideas on how to best support Cloud Support Engineers to achieve the support service objectives.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

EDUCATION

• Second or Third year of Master Student candidates (enrolled full-time)
• Can meet 4 days full time per week and can last for at least six months duration.
• No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable.

SKILLS

• Excellent interpersonal and communication skills in Chinese and English (oral/written).
• Japanese is a big plus
• Knowledge in JAVA, software engineering, business, Human Capacity Management will be a plus.

WORK EXPERIENCE

• Not required
• Previous internship or working experience on a customer facing position is a plus.

QUALIFICATIONS

• Strong customer focus
• Proactive in actions, and enjoy teamwork
• Willing to learn new technologies
• Self-motivated and goal achiever without close supervision
• Able to handle multiple tasks in parallel
• Energetic and innovative

Meet your team:

In our team, you will have the opportunity to learn SAP’s advanced product: SuccessFactors as well as other products; you will learn how to collaborate with other colleagues; meantime, the methodology about communication with customers.

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