PURPOSE AND OBJECTIVES

As a market leader for business solutions, SAP offers you an ideal working environment for your professional and personal development.

The SAP Premium Hub Centre of Expertise (CoE) is responsible for helping SAP’s Premium Engagement customers make the most of their investment in SAP software.

Our CoE team is looking for a Business Process Consultant for service deliveries and customer engagement management.

EXPECTATIONS AND TASKS

You will be part of a highly motivated and skilled expert team responsible for delivering successful outcomes in customer projects and production operational areas.

CoE Business Process Consultants perform highly specialized remote and onsite services for SAP customers globally. Our goal is to enable customers to implement and operate their SAP solutions at their maximum potential and to manage their technical risks during solution implementation and operation.

· Provide first class remote and on-site support to our customers, including:

o Solving technical problems

o Optimization of solution operation

o Improvement of system performance, availability and stability

o Support in critical customer situations (going live, upgrade, etc.)

· Customer project evaluation and risk mitigation of implementation projects

· Back office support for onsite service delivery

· Increasing overall customer satisfaction

· Act on escalated customers to bring their businesses to normal operations

· Reduce customer's TCO by Enterprise Support, ActiveEmbedded and MaxAttention Services.

The main customer group of our team is in Japan market unit.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

TECHNICAL SKILLS

We are looking for someone with combined skillset of at least one of the below areas, the more boxes can be ticked the better.

· Technical skills

- SAP Basis skills

- System monitoring

- SAP System performance tuning

· Database skills

- HANA technology

- SQL statement tuning

· Development skills

- ABAP programing/ CDS View development

- BTP development

· Functional skills

- S/4HANA functional skills

FURTHER EXPERIENCE & SKILLS

· Good Japanese language skills in business communication, and mindset of Japan customer support;

· Fluent verbal and written skills in English;

· Experience with support, development, root cause analysis and problem solving, especially for Japan customers;

· 0 - 3 years of functional or technology experience in SAP environment

· Ability to effectively resolve/drive resolution of most complex problems that require creation of new and innovative approaches.

· Ability to work independently in complex customer situations.

· Work under pressure, critical situations, and extremely tight deadlines;

· Accept travel time around 10%

Location: Dalian

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